Remember - Do a good job so the Members keep coming back - always be courteous, always be efficient, and always do your best to try to hit the goals. Usually a good assistant can help speed up a line by collecting cards, offering a pen for checks, having boxes ready, etc. How can I speed up my line?Īsk your supervisors or other speedy cashiers for tips. In other words, go at the fastest pace that ensures that you don't mistender checks, get door audits, and still give your Member a good experience. Each cashier/assistant team must always remember to give the Members good customer service at an efficient speed that guarantees to protect company assets. The Union cannot support a work slowdown. If these are only goals, does that mean that I can ring slower? Note that Non-Union warehouses can have quotas. Doesn't the Company Policy override Federal Law?

The Company cannot arbitrarily set quotas without potentially having legal problems.

That is also a quota the National Labor Relations Act (Federal Government) states that the setting of quotas must be done through negotiations. Can the Company tell us what the reasonable rate is, and then write us up if we don't reach it? The Company wants to get more bang for their buck so they would like their cashiers and assistants to perform at a reasonable rate. The quotasare not true quotas they are GOALS. If there are no quotas, then why am I forced to ring faster? In a Statewide Joint Labor Management meeting held on Jboth the Senior Vice-President of Operations and Costco's Labor Department confirmed that there are no quotas on the Front End. Is there a Quota for Customers per Hour, Items per Minute, etc.? The Teamsters Local office has gotten a lot of phone calls from concerned Costco employees, and I hope that this short letter clarifies both the Union and Company positions. Most warehouses have opted for Positive Reinforcement to reach their goal, while a few warehouses have resorted to Negative Reinforcement by establishing quotas and threatening employees with Corrective Consultations and/or posting a Slowest Cashier List. In order to control costs the Company has tried to increase productivity on the Front End. For more than 40 years, Teamster representation has given more than 15,000 Costco workers a strong voice and the ability to earn a middle-class income with great benefits in a safe workplace.ĭue to the recent revival of the 1 to 1 Front End ratio Costco has had to pay higher labor costs for staffing the Front End while still providing good customer service. One of the Warehouse Division’s largest contracts is with Costco. The division provides a variety of support services to local unions and their members. The Warehouse Division is one of the largest of the International Brotherhood of Teamsters’ 21 divisions and conferences. Workers in these industries include drivers, lift truck operators, equipment operators, food processing workers and clerical employees. The Teamsters Warehouse Division represents members in warehousing, distribution, food processing and related industries. Recently, more than 3,000 Costco workers in 16 locations in New York, New Jersey, Maryland and Virginia voted to retain their union membership by an overwhelming 77.5% margin! About the Teamsters Warehouse Division Business Representative, Teamsters Local 986ĭid you know that the Teamsters represent more than 15,000 Costco workers? These workers have had a say in the terms and conditions of their employment for more than 40 years!

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